Privacy Policy


Last update: December 1, 2016


Your privacy is very important to us. 

Please read our privacy policy to understand how and when we may gather and use information.


This privacy policy applies to the website owned and operated by SHIZUOKA FREE GUIDE(“SFG”, “We”, “Us”). 

This privacy policy describes how SFG collects and uses the personal and travel information you (“guest”, “volunteer guide”) provide on our website. 

It also describes the choices available to you regarding our use of your information and how you can access and update this information. 

This privacy policy applies only to information collected through our website and not to information collected offline. 

By using our site, you consent to our Privacy Policy.



We collect the following information from you when you fill out forms on our website:

Personal Information of a guest and a volunteer guide, such as name, email address, gender and date of birth.

Travel Information of a guest, such as the number of companions, food restrictions, physical limitations, date of tour guide request, interest, hotel and accommodation.



  • We use the information we collect to:

Look for an available volunteer guide for a guest.

Allow the available volunteer guide to contact the guest.

Allow a volunteer guide to contact another volunteer guide.

Compile and analyze demographic data and information about guests and volunteer guides.

Improve the matching system between guests and volunteer guides.




We will share your information with third parties only in the ways that are described in this privacy policy. 

We do not sell, rent or otherwise distribute your information to third parties. 

However, non-personally identifiable information may be provided to other parties in order to analyze trends, 

improve the web site, distribute useful suggestions and provide relevant products or services.


  • Service Providers.

We may provide your information to companies that provide services to help us with our volunteer activities such hosting our website and sending you emails. 

These companies are authorized to use your information only as necessary to provide these services to us.


  • Legal Disclaimer


We may also disclose your information:

as required by law, such as to comply with a subpoena, or similar legal process

when we believe in good faith that disclosure is necessary to protect your safety or the safety of others, protect our rights, or investigate or respond to a government request.





  • Changes To This Policy

We may update this privacy policy to reflect changes to our information practices. 

If we make any material changes we will notify you by means of a notice on this website prior to the change becoming effective. 

We encourage you to periodically review this page for the latest information on our privacy practices.